Privacy Policy

Thank you for using spotOS ("the Software"), provided by Park Nation, LLC ("the Company"). This Privacy Policy outlines the types of information we collect, how we use and protect that information, and your rights regarding your personal data. This policy also applies to the PLFR mobile app, which uses the same Park Nation platform.

Information We Collect

1. Personal Information

We may collect personal details such as:

• Name
• Email address
• Phone number
• Business information
• Location

2. Usage Data

Non-personal data we may collect includes:

• Device information
• IP address
• Browser type
• Usage patterns and analytics

How We Use Your Information

1. Providing and Improving the Software

• To deliver the features and functionality of the Software
• To enhance and improve our Software based on user feedback

2. Communication

• To respond to your inquiries, provide customer support, and send important notices

3. Analytics

• To analyze usage patterns, troubleshoot issues, and optimize user experience

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this Privacy Policy or as required by law.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

SMS Messaging Privacy

If you use our SMS consent form, we collect your mobile number, the message categories you selected, the consent language presented to you, the date and time of consent, and limited technical evidence needed to document your request.

We use this information only to honor your selected spotOS messaging preferences, deliver requested messages, provide support, and maintain legally required consent and opt-out records. You may reply STOP to opt out or HELP for help.

Transactional consent does not enroll you in promotional messages. Marketing messages require a separate, optional selection.

Mobile AI Assistance: Aria and Emma

Optional AI assistance

Aria and Emma are optional AI-assisted features. The updated mobile apps explain the data sharing and ask for permission before sending an AI request. Choosing Not now lets you continue using ordinary parking, payments and standard navigation without AI assistance.

Providers and information shared

With your permission, information needed for your request is sent through our servers to Anthropic (Claude) for text assistance and ElevenLabs for voice assistance. Voice calls are carried by Twilio. Depending on the feature and your request, this can include messages, voice audio and transcripts, account and contact information, parking or billing context, and relevant location, destination, route and vehicle details. Do not include passwords or full payment-card details in an AI message.

Protection and your choices

Our agreements require these service providers to provide the same or an equal level of protection for personal information as described in this privacy policy. The mobile app records permission for the signed-in account on that device. You can enable or decline permission in AI data sharing in chat or Settings. Changes apply to new AI requests; end an active call to stop it. Signing out clears that device permission. Declining permission does not send the AI request. AI-generated information can be incomplete or incorrect; review booking, payment and navigation details before confirming an action.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

Your Rights

You have the right to:

• Access and update your personal information
• Opt-out of marketing communications
• Object to the processing of your personal information
• To delete your account, please email support@spotos.ai

Changes to This Privacy Policy

We reserve the right to update our Privacy Policy. Any changes will be reflected on this page and will be effective immediately upon posting.

Marketing Communications Policy

spotOS sends marketing communications only when you provide separate, explicit consent. We do not sell, trade, or transfer your personal information to third parties for their marketing activities.

Your Control Over Marketing Communications

You may opt out of marketing communications at any time. For text messages, reply STOP. You may also contact us at support@spotos.ai.